Privacy Policy

Information We Collect

We collect only the information needed to fulfill your orders and improve your experience:

• Contact details — name, email, phone number, and delivery or shipping address.
• Order information — items ordered, pickup or delivery preferences, and payment confirmation.
• Inquiry details — event date, guest count, location, and dietary needs for catering and private-chef requests.
• Account information — email and password when you create an account to track orders.
• Usage data — pages visited, device type, and general location, collected through analytics tools.

How We Use Your Information

We use your information to:

• Process and fulfill food orders, market purchases, catering, and private-chef requests.
• Send order confirmations, status updates, and customer service messages.
• Send marketing emails and promotions if you opt in — you can unsubscribe at any time.
• Improve our menu, services, and website based on how you use them.
• Comply with legal obligations and protect against fraudulent activity.

Payments

Payment processing is handled by our third-party payment provider (Base44 Payments). We do not store your full card number or payment credentials on our servers. The provider processes your payment securely and returns a confirmation so we can fulfill your order.

Cookies & Analytics

We use cookies and similar technologies to keep items in your cart, remember your preferences, and understand how visitors use the site. We use Google Analytics and Google Search Console to gather aggregated, anonymous traffic data. You can disable cookies in your browser settings, though some site features may not work as intended.

Information Sharing

We do not sell or rent your personal information. We share it only with service providers who help us operate — such as our payment processor, email platform, and delivery partners — and only as needed to complete your order or as required by law.

Data Retention

We keep order and inquiry records for as long as needed to provide service and meet legal or tax requirements. Marketing preferences are kept until you opt out or ask us to delete them.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time. To make a request, contact us using the information below.

• Access — receive a copy of the personal information we hold about you.
• Correct — fix inaccurate or out-of-date information.
• Delete — ask us to remove your personal information, subject to legal record-keeping duties.
• Opt out — unsubscribe from marketing emails using the link in any email.

Security

We use reasonable technical and organizational safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data against unauthorized access, alteration, or disclosure.

Children's Privacy

Our website and services are intended for adults ordering food and services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will remove it.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated date at the top of this page shows when we last revised it. Continued use of the site after changes means you accept the updated policy.