Frequently Asked Questions
Everything you need to know about ordering, shipping, pickup, catering, and policies.
How does pickup work?+
Order online, choose a pickup time, and we'll have it ready at 2507 Sudderth Dr in Ruidoso. Pull in, grab your order, and go.
Do you ship nationwide?+
Yes—select market products (chile, salsa, hot sauce, chips, seasonings, gift boxes) ship nationwide. Fresh food items are pickup only.
What's the difference between food orders and market products?+
Food orders are fresh, made-to-order, and pickup only. Market products are shelf-stable and ship nationwide. Mixed carts clearly separate the two at checkout.
Can I order ahead for my vacation rental?+
Absolutely. Browse our Vacation Packages or order à la carte. Cabin Arrival Packages and First-Night Dinners are ready when you arrive.
How does catering work?+
Choose a package, build your own, or talk to us. Tell us your event details and we'll tailor a menu, service style, and quote.
What is the private chef experience?+
We bring the restaurant to your home, cabin, or retreat. Tell us about your event, approve a curated menu, and we cook and serve on-site.
Can I reorder past orders?+
Yes—your order history is saved in your account for quick reordering.
Policies
Shipping
Shippable market products sent via standard carriers. Shipping calculated at checkout. Currently US only.
Returns
Food items are final sale. If a market product arrives damaged, contact us within 48 hours for a replacement.
Pickup
Pickup available daily 11 AM–8 PM at our Ruidoso location. Orders ready at your selected time.
Catering
Catering requires 72 hours notice for drop-off, 2 weeks for full-service. Deposits may apply for large events.
Private Chef
Private chef bookings require a deposit to secure the date. Cancellations within 7 days are non-refundable.
Privacy
We protect your data. We never sell your information. See our full privacy policy below.